NJ
Natasha J
1 reviews | Active since Mar 2019
12 Apr 2024, 13:39
Useless service
In February we have settled the account in February 2024 and requested for the contract to be cancelled 2 months later still not cancelled spoke 2 Njobelo manager at cancellions she have promise will be closed by the 10 April 3024 still nothing have been done
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Replies (2)
Vodacom's replyOfficial
12 Apr 2024, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2024, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NJ
Natasha J's updateReviewer Update
15 Apr 2024, 10:32Issue still not resolved this matter is going on for 2 months now.
Hi, use Vodacom?s self-service channel to arrange payment for your account I***2 that is in arrears. Please call *** and follow the voice prompts.
Hi, use Vodacom?s self-service channel to arrange payment for your account I***2 that is in arrears. Please call *** and follow the voice prompts.
NJ
Natasha J's update15 Apr 2024, 10:32
Reviewer Update
Issue still not resolved this matter is going on for 2 months now.
Hi, use Vodacom?s self-service channel to arrange payment for your account I***2 that is in arrears. Please call *** and follow the voice prompts.
Hi, use Vodacom?s self-service channel to arrange payment for your account I***2 that is in arrears. Please call *** and follow the voice prompts.