Useless service disappointing

I have had an issue with my account and I have contacted vodacom previously after much delegation, I agreed that I did owe vodacom and when I phoned in to the customer service department and spoke to Judy on the 5th of may 2017 with regards to payment. ( ********** 547)

She said I didn't owe vodacom anything and since then I was under the impression I didn't owe anything but now vodacom says I owe them quite a bit of money.

After numerous calls from my side making enquiries and logging faults, where vodacom was supposed to call me back, but has not been in contact with me at all, vodacom says as a gesture of good will they will take off a R 100.

What an insult this is because it means that vodacom acknowledges and has found the proof that the consultant was at fault but to try and brush the matter of they say they will give a R 100 and still say I was wrong as the only things the consultant says is if I had make payment none of this would be an issue.

I agree I was at fault but the biggest fault came from the consultant and nothing is done in this matter.

Kind Regards Cuan