Useless service delivery

<p>I upgraded my contract on the 24th of May. Although they said they did not have stock they promised it will be delivered in a couple of days.</p> <p>Since then I have heard nothing from them on when my phone will be delivered. I have made numerous calls and emails for someone to phone me but to no avail. Last night someone finally phoned me and promised that a senior consultant will phone me, I am still waiting. When I phone the upgrade centre they informed me every time that another department is handling my upgrade and they will get someone to phone me back.</p> <p>This is totally unaceptable. I cant believe that they can be this useless. I am seriously thinking of cancelling my contract and upgrade with Vodacom</p>