TA
Thabo A

1 reviews | Active since Mar 2021

15 Sept 2021, 21:51

Useless service

My fiance had a contract with this useless service provider and lost her income before covid started last year and failed to pay her account. Her number was being used by sassa to send e wallets for covid 19 grands to her.vodacom suspended her number and later blocked her number even after contacting them to advice that her funds were still going into the number being suspended. This fools then told us that the number was deleted and it csnt be retrieve but the same number was later given to another user who now have access to her funds. Vodacom is so useless every time you speak to consultant your being transferred till they cut your call. I am now waiting to be contacted back my number is ***

0
Replies (1)
Vodacom
Vodacom's reply16 Sept 2021, 07:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team