LM
Louis M
1 reviews | Active since Jan 2016
20 Oct 2020, 07:36
Useless service by Vodacom
I tried to apply for a fibre package, I do find the Vodacom customer care unhelpful and ***********. The call centre lady did not even answer my question and immediately shut me off and I was directed to giving Vodacom a rating. This is pathetic service, I don't even think Telkom is this useless (and that is a shocking comparison)
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Oct 2020, 09:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2020, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Louis M's updateReviewer Update
22 Oct 2020, 12:18My issue has still not been resolved and the service is till in status as "pathetic"
I have been contacted by one of your staff called "Cenamile" as to which I determined still to be ***********, I asked regarding the terms and conditions and in my opinion from a sales and customer relations point of view, this kind of front line caller and employee should be in the position to answer sales related and contractual related questions, to which she could not.
I'm very disappointed in the new service offering and would never recommend Vodacom ever to any of my friends or family due to *********** staff which can't answer or supply information.
I await Vodacom's response in this matter.
I have contacted other suppliers, even Telkom that have more competent staff (not that's a scary thought if Telkom is more competent in dealing with customers than a thought to be professional company like Vodacom)
I have been contacted by one of your staff called "Cenamile" as to which I determined still to be ***********, I asked regarding the terms and conditions and in my opinion from a sales and customer relations point of view, this kind of front line caller and employee should be in the position to answer sales related and contractual related questions, to which she could not.
I'm very disappointed in the new service offering and would never recommend Vodacom ever to any of my friends or family due to *********** staff which can't answer or supply information.
I await Vodacom's response in this matter.
I have contacted other suppliers, even Telkom that have more competent staff (not that's a scary thought if Telkom is more competent in dealing with customers than a thought to be professional company like Vodacom)
LM
Louis M's update22 Oct 2020, 12:18
Reviewer Update
My issue has still not been resolved and the service is till in status as "pathetic"
I have been contacted by one of your staff called "Cenamile" as to which I determined still to be ***********, I asked regarding the terms and conditions and in my opinion from a sales and customer relations point of view, this kind of front line caller and employee should be in the position to answer sales related and contractual related questions, to which she could not.
I'm very disappointed in the new service offering and would never recommend Vodacom ever to any of my friends or family due to *********** staff which can't answer or supply information.
I await Vodacom's response in this matter.
I have contacted other suppliers, even Telkom that have more competent staff (not that's a scary thought if Telkom is more competent in dealing with customers than a thought to be professional company like Vodacom)
I have been contacted by one of your staff called "Cenamile" as to which I determined still to be ***********, I asked regarding the terms and conditions and in my opinion from a sales and customer relations point of view, this kind of front line caller and employee should be in the position to answer sales related and contractual related questions, to which she could not.
I'm very disappointed in the new service offering and would never recommend Vodacom ever to any of my friends or family due to *********** staff which can't answer or supply information.
I await Vodacom's response in this matter.
I have contacted other suppliers, even Telkom that have more competent staff (not that's a scary thought if Telkom is more competent in dealing with customers than a thought to be professional company like Vodacom)
LM
Louis M's updateReviewer Update
26 Oct 2020, 11:49I notice Vodacom is such and unprofessional company and definitively not aimed at customer satisfaction. They have closed this issue without a call or response on this matter. What are they hiding? Should we disclose the fact that a month to month contract is actually bounded by a 90 days cancellation (which their own sales staff does not even know or understand or even read from the T&C's?) This is pathetic, the public should be informed of these misinterpretation of the sale.
I'm awaiting someone that is competent to contact me and explain this in detail, someone that can actually read and understand terms and conditions from their own company at which they are employed.
I'm awaiting someone that is competent to contact me and explain this in detail, someone that can actually read and understand terms and conditions from their own company at which they are employed.
LM
Louis M's update26 Oct 2020, 11:49
Reviewer Update
I notice Vodacom is such and unprofessional company and definitively not aimed at customer satisfaction. They have closed this issue without a call or response on this matter. What are they hiding? Should we disclose the fact that a month to month contract is actually bounded by a 90 days cancellation (which their own sales staff does not even know or understand or even read from the T&C's?) This is pathetic, the public should be informed of these misinterpretation of the sale.
I'm awaiting someone that is competent to contact me and explain this in detail, someone that can actually read and understand terms and conditions from their own company at which they are employed.
I'm awaiting someone that is competent to contact me and explain this in detail, someone that can actually read and understand terms and conditions from their own company at which they are employed.