Useless service, broken site, absolute joke

Online services and shopping is an absolute joke...

I have been attempting to upgrade both my contracts that became upgradeable in July 2025 and then the other in Jan this year... The shops we went to had no stock, one had ordered stock and we went back and forth for 2 months, always being promised that they would have it the next week...

Eventually we opted for online, but we could never checkout because their amazing address form is broken.... How can you expect me to order something when the province dropdown is empty and we can't type it in or save it for moving onto the next step??? FIX YOUR SITE!

Now I can't even log in to try again as I receive no OTPs, even an hour later... My dad get's but ty the time they get to him they are already expired... I am cancelling both and moving on to other providers.

Customer service was an absolute waste as they want me to go into a shop, the shops tell me I must call the customer service line.... Even in the shop they tell the shop that they need to process things their side, but they can't process anything without stock...

Can someone explain how a network this big can be so utterly useless?

I am sitting here, unable to login to the app or online as they want 2FA, which is great... just make sure your network can actually handle the requests and send them before they expire, if even at all...

Goodbye vodacom, almost a year of fighting with nothing to show for it...