Useless Service at Boardwalk Mall Branch – Hidden Fees & Zero Help

I am writing this out of complete frustration. I have used up all my airtime trying to call with no success, and wasted so much money taking Bolts back and forth to the Summerstrand Boardwalk Mall branch in Port Elizabeth, only to be turned away every time. When I go into the branch, the staff refuse to assist me. They told me that because the specific agent who handled my query wasn't there, nobody could help me. The manager even said there is nothing he can do until that agent shows up to work and that I must just come back then. On top of that: Ignored Communication: I’ve been waiting for a call-back that never comes. I’ve sent multiple emails with valid proof and documentation to Vodacom, but no one has rep**** or bothered to call. Undisclosed Fees: I am disputing a R100 fee that was never disclosed to me, along with a pro-rata fee that was supposed to be charged within 48 hours but wasn't explained or shown to me. This whole experience is absolute *******. I need someone from Vodacom to contact me immediately and resolve these fees.