PL
Phil L

1 reviews | Active since Dec 2009

12 Apr 2017, 10:45

Useless service and *********** Staff

<p>I upgraded my account online on Friday morning last week with ease. Vodacom said next business day delivery which would be monday. Monday i received as sms from Ram couriers saying delivery will take place. Unfortunately due to business im not going to be at the delivery address for a while. I asked Vodacom to please change the address for me.</p> <p> </p> <p>After 3 days of phone calls, getting transferred from one department to another, atleast 4hours total calling vodacom, no one at vodacom can assist me.</p> <p> </p> <p>This is ****EN terrible service. why the hell cant someone help me???????</p> <p>Vodacom has a stinking attitude towards this matter and no one cares. Staff just cut me off as im losing my patience.</p> <p> </p> <p>Please can something be done about this</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply12 Apr 2017, 11:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Apr 2017, 09:54
Official

The reported instance has been reviewed and addressed

Kindly refer to our correspondence to follow.

Best regards

Elroy