Useless service and fault rectification service

Vodacom online has incorrectly loaded a contract by someone in Pretoria onto my vodacom number which has now made it impossible to upgarde and keep my number. NOBODY at any vodacom shop or at vodacom "customer care" can rectify this issue as I have been trying to fix this for the last FOUR months! Remember that its an issue that they caused and now I have wasted time, fuel, paper work and countless phone calls to try and rectify something they created. Customer care service is pathetic and takes a decade. I have had it with vodacom and trying to stay with this network.