Useless service and empty promises.

<p>I am currently having a problem with upgrading me contract Account: I ********** which is currently now over 24months. I did a premature upgrade of which the previous contract end date should have been in august 2015. Ive upgraded early January 2015 but i still continued to pay my old and current contracts at the same time. Vodacom refuses to upgrade me and says that according to them ive only upgraded in july which is absolute bull****. I have proof of when i signed the new contract and bank statements backdated to prove i have been paying my current contract and settling the remaining amount on the old one. Ive called vodacom on the 10/02/2017 and was told by Jericho Melase that there was no team leader to assist me but my enquiryhas been escalated. I then called again on 13/02/2017 and was told that nothing was done or registered on their system, the excuse this time was that the I.T department has upgraded their system so they cannot find any records of my contract.. I was then promised to be called on 16/02/2017 but ive since received no help. </p> <p> </p> <p>I cannot understand how vodacom can expect me to pay 30months for my current contract. I wonder how many other people are being ****med unknowingly. Ive been a faithful customer to vodacom for many years but unfortunately their services to me arent very faithful. The worst part of it is that we pay a decent premium and dont get much in return. </p>