Useless service and close queries without resolving them🚮🚮🚮🚮! ******* of note!

Vodacom has closed my query without resolving it for the second time. Dear Vodacom Customer. Your service ticket with reference number EC-28SY-1QLC0R has been closed. Thank you Vodacom.. We are still sitting with a very low speed for what we pay for and they go ahead to closed the query. Downgrade me to the speed you are currently offering me not the 500 you are lying about!