Useless service again

I am yet again appalled (Although by now I suppose I should know what I shouldn't expect from Vodacom) by the absolute lack of service and feedback from Vodacom Customer Services.

My family and I are abroad for an extended period of time and have tried in vain to communicate with someone willing or able to assist.

A payment was mis-allocated 3 months ago which, although proof of payment was provided, took ages to rectify via email with huge pauses in communication in between interactions. This has eventually been resolved.

We still have received no communication whatsoever regarding our other request which was the downgrade of the voice and data portion of our contracts as we are not able to use this abroad. As mentioned above, we are currently living and working abroad. We are willing to honour the contracts that we entered into as there are devices linked to these contracts but cannot use either the voice or data. We just need assistance with the reduction of these portions of the contracts and pay them until they terminate.

All we are asking for is someone from Vodacom who understands that we are people trying to do the right thing and honour a contract but need assistance with an adjustment on portions we cannot use. We are not people who just stop paying and damn the consequences.

Please can someone from Vodacom contact me via email to assist as we really are trying to resolve.