1 reviews | Active since Nov 2009
Useless Service again
I was informed on 2/8/17 that I could upgrade my contract. I selected a package & ordered the upgrade online and was informed it would be a 'next-day' delivery. On, 4/8/17, having not heard anything I called to find out the status of the order only to be informed that due to a technical glitch the order was cancelled (without notifying me). I spent over an hour on the phone re-placing the order (including holding for 15-minutes while the operator first confirmed that there was stock of the items on the order). After confirming stock availability and re-placing the order I was told the phones would be delivered by Monday (7/8/17). On Saturday 5/8/17 I got a call from Vodacom saying that one of the phones was out of stock (despite the operator confirming availability the previous day) and if I still wanted the same package it would be placed on back-order which could take up to 3 weeks. Today, over 4 weeks later I called to find out what was going on only to be informed that one of the phone on the package had been discontinued and therefore the order couldn't be delivered. ALL THIS WITH ABSOLUTELY ZERO FEEDBACK FROM VODAOM. So ONCE AGAIN I HAVE TO PLACE THE SAME ORDER AGAIN!!!! YOUR SERVICE IS BEYOND PATHETIC!!!!!!!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
