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NM
Nithia M

1 reviews | Active since Jan 2012

06 Apr 2021, 18:57

Useless service

Trying to upgrade my contract...have my main contract for over 20years and a 2nd contract for more than 6 years...but it's a problem to upgrade...spoke to a consultant for 15mins at 10am this morning...she was having issues on her side so she was supposed to call me back...still waiting...pathetic service...if you cant upgrade...please let me know and I will take my number to another service provider.

0
Replies (5)
Vodacom
Vodacom's reply07 Apr 2021, 07:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NM
Nithia M's update07 Apr 2021, 13:31
Reviewer Update
Yeah....still waiting.......
NM
Nithia M's update08 Apr 2021, 06:47
Reviewer Update
It's a new day...let's see how much they value customer service...hopefully someone will call to resolve my issue
NM
Nithia M's update08 Apr 2021, 16:06
Reviewer Update
Absolutely pathetic....they just dont care about customers...
NM
Nithia M's update09 Apr 2021, 13:14
Reviewer Update
I received a call...they could not help...please escalate to management...I always have a problem when it's time to upgrade my contracts...I have never missed a payment yet it's a problem