TH
Tenille H
1 reviews | Active since May 2018
20 Sept 2019, 17:25
USELESS SERVICE
I have had endless issues with you guys since I've first started a contract with Vodacom...
So i wanted to take out an insurance on my cellphone which I took out on the 10th August 2019 and to my surprise I was declined due to it being over 30 days and it's just a few days ovet....but I feel it's a whole lot of bull since i took out an insurance with another company and they where shocked to hear such *******...
Dare me not pay my account and see how fast you guys will phone me for money yet I want to insure my phone to prevent anything from happening..
Useless
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
21 Sept 2019, 12:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Sept 2019, 13:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Vodacom's reply26 Sept 2019, 13:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team