USELESS SERVICE

I have reference number; ***. We were busy with an upgrade on our package in December 2020. The amount discussed; R1169.00; includes sms’s, R175 airtime, 1000 minutes, 5GB data and an Apple iPhone 11 64GB was what we discussed and confirmed on the package. The quote number that was added to our account is not the same as the above mentioned quote number. It's been three months and we are paying more for less. I have been phoning and keeps on being reverted to a different department with NO RESULTS!!!