Useless service
<p>Been dealing with vodacom online Shameera / LMCHETTYS01 for 2 weeks now to get my approved application processed. I am just getting the run around from vodacom. I have phoned the call center probably 15 times now, asked Shameera multiple times for feedback and requested multiple time that she sends me an email so I don't have to phone the call center wasting my money on 30 minute calls everytime she fails to deliver feedback on how the resolution is going. Vodacom is a service provider and they make it their business to sell contracts. Does every customer have to go through this much hassle to process a new application??</p> <p>I need to know how long is it going to take vodacom to get their act together and deliver my contract, weeks or months? Do I need to go to another provider????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Uhm, due cource is like kind of the problem here. Like going for 3 weeks to deliver a new application? It is evident, that there is a problem in the manner in which vodacom conducts its business.
Uhm, due cource is like kind of the problem here. Like going for 3 weeks to deliver a new application? It is evident, that there is a problem in the manner in which vodacom conducts its business.
Yet again my application has been cancelled or delayed, can vodacom not do their job??
We are now going for 3 weeks with this application, the consultant Sameera / LMCHETTY_S01 does not follow up with me. She does not respond to messages I leave her and although I have asked multiple time does not send me an email to streamline communication.
Vodacom social phoned me late friday night and I received multiple calls from Vodacom Shop Empangeni Saturday proving that I am contactable, yet vodacom tries to convince me that they cannot contact me to confirm this contract and it is now canceled and being processed for the 3rd time?????????????????????????? ?????????????????????????????? ?????????????????????????????? ?????
How difficult is it to do what you do every day???? How long must I still struggle to get you to process a simple approved application?????? Is there anything I can do or is Vodacom just the most useless provider???
Riaan de Winnaar
********** 529!!!!!!!
Yet again my application has been cancelled or delayed, can vodacom not do their job??
We are now going for 3 weeks with this application, the consultant Sameera / LMCHETTY_S01 does not follow up with me. She does not respond to messages I leave her and although I have asked multiple time does not send me an email to streamline communication.
Vodacom social phoned me late friday night and I received multiple calls from Vodacom Shop Empangeni Saturday proving that I am contactable, yet vodacom tries to convince me that they cannot contact me to confirm this contract and it is now canceled and being processed for the 3rd time?????????????????????????? ?????????????????????????????? ?????????????????????????????? ?????
How difficult is it to do what you do every day???? How long must I still struggle to get you to process a simple approved application?????? Is there anything I can do or is Vodacom just the most useless provider???
Riaan de Winnaar
********** 529!!!!!!!
2 Weeks to respond about says it all...
2 Weeks to respond about says it all...