Useless service

<p>I took a new contract via Elite Mobile , the phone arrived and was not what I expected. It was returned within the given timeframe. I was assured that the contract will be cancelled and that there will be no charge on my account. Not only was there a deduction, but the payment was taken from the wrong bank account. I have been trying to resolve this with Vodacom since the 3rd of May. I have spoken to 4 different consultants, a team leader (Cecilia) and received numerous reference numbers. I have even spoke to the area manager Adolphus who said he will resolve the issue and get back to me. Still waiting for his call. I have called the service centre again today and now no one knows this manager, and my issue still not resolved. Every time I call I get transferred to a different department. Must re-explain my story , get placed on hold and either the call is cut or get transferred again. The issue is two fold</p> <p>The money that was taken must be refunded back as I do not have the device. Why must I pay for something I don’t have nor use?<br />The contract must be cancelled correctly and no further deductions must be taken<br />Why us this so difficult??</p> <p> </p>