Useless Service

I recieved during the day saying my account is overdue and the amount was around +-R2300 and had 5 days to pay, then at 9pm I receive a recorded message saying the bill is +-R4500 so I decided to phone the call centre. The consultant too time as her systems were too slow and because I didn't have my account number was unable to assist me further as that was a security question. I than requested to speak to a team leader who informed me that the bill was for last month as well as this current month which we are only on the 8th day of April, he put me on hold for nearly 5 mins which frustrated me and I cut the call. Since vodacom stopped sending me my monthly emails and the app doesn't show me all my numbers and doesn't work properly at all I didn't pay last months bill as yet. How can Vodacom want me to pay for this current months bill when the month hasn't even been 1/3 through it.

Can you please fix the app so that I am able to see all of my 6 contracts and not just one.

Also last month I didn't receive airtime on of my numbers which I had to call to be rectified and now this month on another number it happened again.

What is going on?

I'm sure I'm not the only one this has happened to.