1 reviews | Active since Jun 2016
Useless service
<p>I upgraded online early January with the website stating that no upgrade fees or admin fees will be charged. Guess what? Vodacom charged it to my account. I escalated a querry and the finaly refunded the R95 upgrade fee on 11 Feb. But not the R13t admin fee. I escalated another query which got closed yesterday with still no refund! How can you close queries without doing what you are suppose to? How many more queries will I have to log?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still awaiting my call from someone that can fix your mistake Vodacom! Im growing very tired of this *******. I am ready to look for further steps to be taken via CPA or the Ombudsman. And I will have a darn good case because I have everything in written proof.
I am still awaiting my call from someone that can fix your mistake Vodacom! Im growing very tired of this *******. I am ready to look for further steps to be taken via CPA or the Ombudsman. And I will have a darn good case because I have everything in written proof.