Useless service

This circle is never going to end.

I have a contract for R129 per month. Last month I was phone and offered an upgrade ( not a new contract) . I took the upgrade BUT it was entered as a new contract. I clearly asked the operator who phoned if this was a new contract or if it took the place of my existing contract as I don’t want 2 contracts. Funny that vodacom claim this was done by a third party and they can’t access the recorded transaction. I bet if I was in the wrong they would be able to.

I have now for 4 weeks being phoning them to cancel the other contract. I have contacted their accounts , sales, connections , cancellations and many other departments and no one is willing to help.

According to my bill I owe over R700 and I am being charged for new handset etc which I do not have. I am also being charged for a data account which they won’t connect as my account is in arrears, but they continue to charge me for it for the past 2 months.

At the end of April I paid R295 on an account where my installment is R129. That is hard enough to explain, but how it jumps to R700 this month (2 weeks) I am not sure how that is possible.

I also asked for the account to be cancelled, they want to charge me for that too, because it is after the 2 weeks cool off period. But it was not when I first asked. It may be now, but only because vodacom have DONE NOTHING to assist me.

I am not paying this bill, so it is going to become a stale mate.