MT
Michael T

1 reviews | Active since Jan 2014

06 Jan 2018, 01:52

Useless service

I've been woth vodacom for a while as has my mom and my wife and we are forever experiencing very bad signal quality, nomatter where we are and with both cell and data signal. More often than not one spends more time trying to establish if the other person can hear you than actually saying what you called them to say in the first place.

I have complained via their infuriatingly complicated and long-winded call centre on more than a dozen occasions and all i ever get told is that i must provide them with four other numbers that are also experiencing the same problem before they will even bother to look into why their signal is so bad everywhere.

Sadly i don't think the other networks are much better but definitely my cellphone and internet with vodacom are bigtime 'grudge purchases' and I view their brand with great distaste.

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Replies (1)
Vodacom
Vodacom's reply06 Jan 2018, 09:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team