Useless service
Vodacom is by far the worst service provider. Since last week I've been having issues with the service and still no perment solution has been brought forward.From time to time I lose signals no calls can be made or recived no internet connection nothing. Im so sick and tired of this Im actually thinking of changing networks. VODACOM SUCKS
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Replies (2)
Vodacom's replyOfficial
15 Nov 2017, 06:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2017, 06:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2017, 10:47Dear Matilda
We have been unable to reach you tellephonically, please supply us with the below information and send it to ***
• How long has the problem been on-going for (days, months, years)
• Date (and if possible) the time the problem was experienced
• The type of device (Make and Model) you are using
• The exact physical address / addresses where you encounter the problem
• Alternative contact number,
• Summary of the problem
• Cellphone numbers of other Vodacom subscribers experiencing the same problem (if possible)
• Confirm if the problem indoors or outdoors
• Have you tested your sim card in a different handset, please advise of the outcome
• The signal strength (in bars) that you are receiving
Upon receipt of this information, we would forward the request to our Network Division for investigation.
Regards
RJ
Best regards,
Vodacom's reply15 Nov 2017, 10:47
Official
Dear Matilda
We have been unable to reach you tellephonically, please supply us with the below information and send it to ***
• How long has the problem been on-going for (days, months, years)
• Date (and if possible) the time the problem was experienced
• The type of device (Make and Model) you are using
• The exact physical address / addresses where you encounter the problem
• Alternative contact number,
• Summary of the problem
• Cellphone numbers of other Vodacom subscribers experiencing the same problem (if possible)
• Confirm if the problem indoors or outdoors
• Have you tested your sim card in a different handset, please advise of the outcome
• The signal strength (in bars) that you are receiving
Upon receipt of this information, we would forward the request to our Network Division for investigation.
Regards
RJ
Best regards,