Useless service

<p>On the 30th November my phone number was cancelled on a business contract. The number was to be converted to a pre-paid number. The company informed Vodacom that this was to be done. It has been 3 weeks and no success and I am still without a cell phone service. This is not acceptable. They also stated that all credits (airtime, etc.) on the number would be cancelled when converted to pre-paid, that is also ridiculous as obviously it has all been paid for anyway.</p>