WV
Werner V

1 reviews | Active since Dec 2016

06 Dec 2016, 19:51

Useless service

<p>I've changed banks and left just enough money in my previous bank for my medical aid. And changed vodacom debit order details 2 months ago. The details was never changed and so my medical aid debit order bounced because useless vodacom didn't change the details. I went in store once again to change it last week and still isn't changed. I've got a evidence from the shop that this is requested twice as I'm closing the bank account and well thats to bad for vodacom. If they can't perform then tough luck for vodacom. If this is wrong again end of the month then it on vodacom's bill. I'm sick and tired of going back to vodacom 3 or 4 times for the same thing. Useless when comes to any service. Very quick to sell you something but client service is non existing </p>

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2016, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team