IS
Idan S

1 reviews | Active since Aug 2016

01 Dec 2016, 09:27

Useless service

<p>Im writting on behalf of my girlfriend whos phone hasnt been working for 3 days now, all they say is either theres a high volume of calls or they havnt recieved enough complaints to escilate the problem. so i think its time we both move from vodacom to a new and better service provider.</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Dec 2016, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Dec 2016, 12:37
Official

Dear Client

I attempted to call you, however there was no answer.

The Network issue was resolved and we would like to apologise for any inconvenience caused. Should the problems persist, please email us at ***.

Kind regards

Vodacom Consumer Website Team