Useless service

<p>I was at the Vodacom in East Rand Mall just for a SIM swop to get a Micro sim. Apparently only ONE of the consultants new how to do this and he was at the bank. I waited 30min and I was the next in line. Then one of the consultants called me and checked something online with my cell number and then said no I'll have to wait. The other consultant who then became free after helping his customer called the people BEHIND me. This was an utterly bad experience. Why would Vodacom not equip all their consultants to be able to do all services? I will be moving to another service provider. </p>