Useless Service

We were moved from nashua to vodacom. My phone got ****** and my new sim card had to be reactivated. Firstly they said it would take 7 days. After 7 days with my phone still not working, we went to the Vodacom shop in the grove to sort things out. The consultant called customer service and gave me the phone to speak to them myself, he didn't help me once. I could have done that at home myself. Customer service said the copy of my ID was unclear and I had to drive to postnet to send them another copy. According to them it would be switched on in two days. It has been two weeks and my phone is still not reactivated. We called again this morning and now I have to send a bank statement. Why wouldn't they tell me the first time? Every single Vodacom employee I talked to was unprofessional.I have never worked with such unprofessional and rude people in my life. On top of that nashua mistakenly only insured my Sim Card and not the phone and vodacom's said \It's not our problem."I am in the entertainment industry and on my social media i will make sure people know how vodacom treated me."""