Useless Service

<p>Pathetic Customer Service</p> <p>Please refer to message below and the response that i received from Vodacom and to date no one has bothered to call me, PLEASE BE AWARE WHEN DEALING WITH VODACOM </p> <p>Pathetic Customer Service</p> <p>I had taken out a contract for Huwaei P8 LIte which is a dual sim enabled device but the second sim card does not work due to vodacom deactivating this feature, I have contacted the customer car division and have spoken to Tshenola on the 7th October and after explaining to her my needs and after her consultation with her senior she advised me to go to any Vodacom Outlet and a consultant or the technical person in store will be able to assist me in activating the second sim. I then asked for this in an email as i did not want to experience problems when entering an outlet store, and was advised that because she was in a call centre she would not be able to do so and that if i experienced any problems i should call back the call centre, I went into the Westville Pavillion branch on the 8th October and was met by the Technical Manager Bilal, who then told me that this cannot be done ad that i must travel to the vodacare outlet which is about 20 km, so i advised him of the conversation i Had with Tshenola but he was adamant that he was not helping and then told me its a breach of contract and policies, and then i told him that its pointless me having a device that cannot be used to its full potential and then very rudely told me taht i am bound by contract and gave me a whole lot of nonsense that i was not interested in, I called the customer care from the store and after 40 minutes of explaining with Bilal telling the agent of the beach in contract and that i will need to sign a disclaimer in case the phone is bricked and whatever other excuse he could come up with, i was able to speak to the supervisor on shift Cindy Chauke ********** she advised me that this can be done and she was transferring the call to the Technical division whom will advise me on the steps to follow to get the device sorted out, the call transferred only to be told that your technical division is closed and that they will reopen on Monday, I was now at boiling temperature after dealing with Cindy and the *********** Bilal, i made another call to customer and eventually after speaking to a gentleman and explaining myself again he transferred me to his supervisor, Madipaba Mama whom then advised me again to go to any store and have this feature activated, i then told her that i have just come from the store and that Bilal was rude and did not want to assist and now she is sending me back there , so it seems that your supervisors are clueless as to what’s going on, I am absolutely frustrated at present and i want the phone supp**** to me to work to its full potential with the dual sim functionality and the specs of the phone can be found on the Manufacturers website or alternatively Vodacom can take their device back and cancel my contract with immediate effect, </p> <p>Note, please hire some competent personnel as this is not the way customers should be treated and if you want to verify this post please feel free to pick up on the voice recordings that you guys pride yourself on and listen to the device i received from your department </p> <p> </p> <p>Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p> <p> </p> <p>teezjames:<br />It is absolutely pathetic that you guys promise to call me to assist but you never do, Is this the type of customer support that i should expect going forward in this contract , if the answer is yes to my question above i would like you guys to cancell my contract with immediate effect and you guys can either pickup your mobile phone or i will drop it off at alocal store , </p> <p>I am absolutely appalled with the manner at which my query is being dealt with and also the rudeness of you r staff that i engaged with .</p> <p>My number is ********** 338 if you decide to contact me , I will continue posting on Hello Peter until someone calls to rectify this matter </p> <p> </p>