Useless service

<p>The last 2 years I am struggling with Vodacom to get a statement. My account with them was on debit order but due to not receiving statements I canceled my debit order and started paying cash. You have to spend at least 20 minutes on the phone when you phone customer care to get a statement. About 2 months ago they soft lock my phone to arrears on my account. I phone them spend almost 2 hours in order for me to resolve the issue. Once again Vodacom is ***********. After resolving my query and an over payment as I do not receive statements from them all is happy. Yesterday I found out that they have listed me as a slow payer and this has affected my ITC scoring. After spending at least an hour on the phone I finally get through to a senior consultant. After explaining the whole issue to him he said he would get a Manager to phone me back before 4 o’clock. Around 10 to 12 today I contact them again. First my call gets cut after requesting to speak to a manager. Phone back and I am being transferred back and forth without no one that can assist me. Once again I finally get through to a Team leader. I request to speak to a supervisor or manager and once again after holding for 10 minutes I am back to a consultant. I have never seen such poor service from a well know Company. After spending almost an hour on the phone I decided to hang up. You get transferred back and forth explaining your story to the next consultant and no one can resolve your issue.</p> <p> </p>