DJ
DEON J

1 reviews | Active since Jul 2016

26 Jul 2016, 10:08

USELESS SERVICE !!

<p>So on friday 22/07/16 made the mistake by opening a contract with vodacom after i have been a happy customer for 6 years with prepaid and then asked them to swim swop and switch my number to contract (this is my work number) and then i was told 3hours my prepaid sim card will be unaivalible due switch to contract nano sim with the brand new S7 LEFT the shop satisfied and exited ..Today is 4days later and im being ignored and phone is being dropped if i try reaching them so my number doesnt exist anymore cant get hold of work colleagues and was asked by them to purchase another sim card extra R105 which failed aswell..so can anyone please explain what this matter should be done with </p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,