1 reviews | Active since May 2014
Useless Service
<p>About 3 weeks ago I sent an email to Vodacom to check why my Data bill was so high. I have active data bundles on my account but my account was in the thousands and I sent a query in to check it out.</p> <p>I received no reply to my email and so I sent another one.</p> <p>They then tried to phone me 4 times in 5 minutes and I answered all 4 calls but no one answered the call and then it would cut the call after 6 seconds.</p> <p>I then get an email stating that they tried to phone me and they had no response and the issue has been escalated.</p> <p>Today I get an SMS saying the Issue has been resolved and I have had no feedback from Vodacom whatso ever!</p> <p> </p> <p>I also sent an email to find out why my other Vodacom accounts are not coming through to my email anymore.</p> <p>Still no reply at all about that.</p> <p> </p> <p>Absolutley terrible service! I have been a Vodacom Customer for ages now and I will be moving my contracts over to another network!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
