GC
Gregory C

1 reviews | Active since May 2014

11 May 2016, 08:44

Useless Service

<p>About 3 weeks ago I sent an email to Vodacom to check why my Data bill was so high. I have active data bundles on my account but my account was in the thousands and I sent a query in to check it out.</p> <p>I received no reply to my email and so I sent another one.</p> <p>They then tried to phone me 4 times in 5 minutes and I answered all 4 calls but no one answered the call and then it would cut the call after 6 seconds.</p> <p>I then get an email stating that they tried to phone me and they had no response and the issue has been escalated.</p> <p>Today I get an SMS saying the Issue has been resolved and I have had no feedback from Vodacom whatso ever!</p> <p> </p> <p>I also sent an email to find out why my other Vodacom accounts are not coming through to my email anymore.</p> <p>Still no reply at all about that.</p> <p> </p> <p>Absolutley terrible service! I have been a Vodacom Customer for ages now and I will be moving my contracts over to another network!</p>

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Replies (1)
Vodacom
Vodacom's reply11 May 2016, 12:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Best regards,