Useless service

I went to the store on 16 December. Had a look at the specials as I wanted to do an upgrade. I decided on what I would like and spoke to a lady at the entrance who confirmed that they do have stock of the special. After standing in line for almost 40minutes (to see a consultant), I am told that there is no stock. All they can say is sorry and I can try another branch. This is the kind of service they provide and to think that I have 4 contracts with Vodacom.<br> What is the purpose of the person standing at the entrance to assist, if they have no idea whether there is stock or not. <br> This kind of pathetic service is becoming a standard with Vodacom.