Useless service

I recently upgraded my contract on my cellular device. I upgraded to a Sony M4 Aqua White.<br> <br> We did this online for convenients<br> <br> We received the device, quick delivery and excellent service. Then we opened the box.<br> <br> We received a black version of the device which was OKAY we could live with it, but Vodacom didn't inform us that we were getting the 8GB model.<br> <br> Also, there was no option to check that this order was confirmed or could possibly have changed it only.<br> <br> I only took the device because a friend of mine took it aswell, and she had the 16GB in white. <br> <br> To top this off, i called the call center. As useless as they sound for I had to reply in an email.<br> <br> Then to top it all off, the device takes a nano sim. And it was delivered with a micro sim. <br> Now they suggest that we go BUY the nanosim and send them the receipt for the refund.<br> <br> I'm sorry this is unacceptable service. We only did vodacom online in the first place because you don't pay for sim and connection, which frankly on a upgrade should be free by this time.<br> <br> <br> <br> The cellphone number in question is ***