Useless sales consultants

l recently took a home wifi deal online. l had requested a debit payment option but wanted to change to cash payment as my boss is taking over the account payment over EFT method.

Voda response: Please note that you can only request manual payment if your account has been active for 12 months or more with no returned/failed debit orders.

Mind you this was not communicated to me the various payment option and the ts and cs of them. The community manager of Facebook literally told me there's nothing l can do as that is the rule. l looked through comms on payment none of that is mentioned so how should l have known as a new customer to Vodacom. They basically said why didn't l ask. l mean l had a contract that ended with a competitive supplier and their sales agent asked me what method of payment would l be taking with the contract. https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions read the Vodacom ts and c and l see no mention of this.

This has become a nightmare for me as l urgently need the home wifi so disappointed in you guys to think l was trying a new brand out.