RS
Raoul S

1 reviews | Active since Jan 2020

01 Mar 2024, 21:01

Useless!!!! Robot. I need human intervention!

I can burst into small pieces of satan at how frustrated I am at your useless robot refusing to put me through to a human, my phone was ******, I use it for business!!! I need to do a sim swap for *** immediately!!! I purchased a new phone today!!! I received a sim card, I'm trying to do a sim swap but your robot says the sim card is not valid, yet it came with the phone????? I am losing out on money and clients who won't be able to contact me because of your stupid robot that won't let me speak to a person???? What bullsh is this? I need someone to contact me asap!

0
Replies (1)
Vodacom
Vodacom's reply03 Mar 2024, 23:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,