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sinivasen G

1 reviews | Active since May 2013

17 Mar 2023, 13:49

USELESS ******S

Hi, I've taken a contract with Vodacom in 2019 and had a lot of issues ever since. Payment dates were captured incorrectly, misleading of information from the agent, etc. etc. Due to incorrect debits and debiting on wrong i changed my method to cash. i did go into arrears then made a full payment of the arrears and continued to pay till it ended. Now i receive multiple emails for payment on arrears. Does Vodacom not keep records of payments. I've been into a store who advised i have a judgement against my name however my balance shows zero. how can i be owing money to Vodacom when my balance is zero and i dont owe anything. imagine going to take a new contract to be told this. The *** does not recognize my number so i cant be put through to speak to a agent. Is there anyone out there capable of reading my history with Vodacom and helping me out

0
Replies (3)
Vodacom
Vodacom's reply17 Mar 2023, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply17 Mar 2023, 14:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the account was handed over to the DCA which is Hammond Pole and can be reached on ***.
 Regards Consumer Website Team 

Best regards,

sG
sinivasen G's update17 Mar 2023, 16:54
Reviewer Update
WHAT A RESPONSE YOH!!!!. I MUST WASTE MY TIME TO CALL A COMPANY TO FIX SOMETHING THATS NOT MY FAULT. MY ACCOUNT WAS PAID IN FULL. I RATHER TAKE THE LEGAL ROUTE CAUSE HAVING A JUDGEMENT AGAINST YOUR NAME WHEN YOUR ACCOUNT IS PAID UP IS *****. SECONDLY, CAN THE PERSON READING THE ORIGINAL COMPLAIN, PLEASE READ IT AGAIN, TRY AND COMPREHEND AND IF YOU DONT UNDERSTAND, GET SOMEONE WHO HAS A PROPER EDUCATION TO READ IT.IM GONNA SUE VODACOM CAUSE I HAVE THE PROOF THE ACCOUNT WAS POAID UP AND YOU WANT TO CALL A EXTERNAL COMPANY TO SORT VODACOMS MESS.