Useless, poor service vodacom

I phoned vodacom on 24th Dec 2019, asking to load 30 days cancellation on my contract, he said he could not, I must phone in Feb since my contract expires on 01/02/2020, nevertheless, guy told me that I must still pay for the whole Feb 2020 as well. Fine, he tried to convince me to take out a data contract instead, I was severely irritated with this guy, so I wanted to cancel my contract but was unable to help me, since then I am struggling my "bottom" off to get them to cancel my contract. I have been phoning (all lines are too busy), they have a new useless Tobi robot you can speak to but it cannot even help you with 50% of whatever you ask the thing!!!!! Vodacom, I want to cancel my contract!!! It seems like they will try and do anything to make sure they are unable to help to make sure they can draw more money out of you, what else must I think????? Worst service I ever received from these place, maybe it is time for a new network service provider. I only chose vodacom because most of my family uses vodacom but whatever, I just want to pay what I owe and go!!!!!!!!!!!!! By the way the store is not allowed to help you cancel a contract> that is beyond ridiculous!!!!!!