useless phone

I received the phone about 8 months ago and up till today I could not use it ones. The phone was sold faulty to me - see the response on the work order ***3 sim card reader not in working order and can't be replaced. you have sent me a new sim card and I also bought a new card WHICH YOU PROMISSED TO REFUND DURING MY COMPLAINT PC-0PUU-3DWZSD AND DID NOT. <br> So now I still have no phone and you have all the months of subscription. DO YOU THINK THAT IS FAIR?????<br> I WANT MY CONTRACT TO BE CANCELLED AND MY MONEY REFUNDED AS YOU GAVE ME NO SERVICE