SW
Susan W
1 reviews | Active since Feb 2021
27 Oct 2021, 09:41
USELESS! PATHETIC TECHNICAL SUPPORT!
Useless service provider, I've been sitting since the 16th August with multiple service requests. Im still awaiting a technician to reconnect my business internet since last Thursday. The customer service assistants are unable to see anything from their side as my router needs to be checked!Again by a technician! WHERE ARE THESE TECHNICIANS! I'M LOOSING CUSTOMERS BECAUSE I HAVE NO INTERNET!!! Can't contact the management because they only do emails. I'm tired of emailing, and being given the run around. YOUR TECHNICIANS NEED TO GET MY INTERNET BACK UP! This weekend is end of the month and im not sitting without internet! GET your act together Vodacom!
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Replies (2)
Vodacom's replyOfficial
27 Oct 2021, 11:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Oct 2021, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2021, 18:42Dear Susan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the fibre connection has been restored. Regards Consumer Website Team
Our records indicate that the fibre connection has been restored. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2021, 18:42
Official
Dear Susan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the fibre connection has been restored. Regards Consumer Website Team
Our records indicate that the fibre connection has been restored. Regards Consumer Website Team
Best regards,