DG
Deloshnie G

1 reviews | Active since Mar 2009

02 May 2018, 16:01

Useless, pathetic service

Upgraded last week, big dame mistake! - NUmber/upgrade in question ********** , the agreement with the consultant was included - Itemized billing, CLI, R120 airtime and 2 gig recurring data for around R179.

Since the 01/05/18 we have been contacting the dumb people at your call centre to be told they are not be able to pick up my details!????!!!! I have 4 dame contracts with you people! Anyway after speaking to like 4 people some person from "upgrads" by the name of AMANDA with the wonderfull rude attitude "promised" that this was done! Really? This it was done?

I want the dame recording of the idiot who upgraded my dame contract to get this **** sorted! SOooooooooo Voda****, PLEASE COME THROUGH AND COLLECT YOUR PHONE, YOU HAVEN'T GIVEN ME MY 2GIG RECURRING DATA HAS PROMISED AND FURTHER TO THAT HAVEN'T RESOLVED MY ISSUES. I HAVE THE NAMES OF YOUR USELESS STAFF WHICH I WILL POST NEXT. Come collect your phone, also let me repeat again and again please send me proof of the upgrade I apparently did????? USELESS

0
Replies (4)
Vodacom
Vodacom's reply02 May 2018, 16:43
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DG
Deloshnie G's update03 May 2018, 09:44
Reviewer Update
Still waiting patiently for whoever to call??
DG
Deloshnie G's update14 May 2018, 09:21
Reviewer Update
Still waiting patiently for whoever to call?? 14.05.18
Vodacom
Vodacom's reply15 May 2018, 11:35
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic