Useless pathetic customer service

This all started on another upgrade disaster my past 5 upgrades is everytime one major mess up I dont know why Im even still using voda online its definitely not because its a pleasurable experience or something. So I phoned on the 22nd or 23rd of April to upgrade to a Lenovo i7(checked the specs online because I need the laptop to be able to do certain taskes and it should have atleast a proper integrated graphics card) did the whole thing confirmed on the confirmation sms everything ( for the first time smooth sailing no issues no hiccups or so I thought) so by friday I still dont have my laptop and normally it takes 2 to 3 days so I phone them and they tell me its because they didnt confirm the order yet ( 4 days to confirm a order but ok no problem) later the after noon they confirm the order. The monday I realize something is wrong no confirmation from ram or nothing and the Lenovo order has disappeared of my order history on my vodacom app so I phone vodacomand the lady tells me my laptop that I want is out of stock and its on back order (so nobody phones or emails or sms the client to let him know theres a problem no we just let him hang he will eventually phone us so that we can tell him that theres a problem.... Pathetic client service yet again) but I can phone around and find out from the other shops if they perhaps have ( stunning vodacom you mess up and I have to phone around thank you for being so helpful) so I phone arpund and eventually I phone vodaworld and a lady at vodaworld tells me that I should phone online and ask them about the hp i7 omen deal so I do that I phone voda online and speak to a consultant and ask about the Hp i7 omen so the consultant tells me that she cant see the full discription on the system but she will phone the warehouse to find out for me couple of minutes later she tells me that there's a Hp i5 omen in the warehouse confirmed for x amount do I want it I said yes but only if its a Hp omen anything less than a hp omen is useless to me. The next morning the laptop arrived abd its a normal Hp laptop no Omen nothing immediately I phone voda online voda customer support and they tell me they will log a pickup so the laptop can be returned that was tuesday morning its now 8 days later laptop still not picked up the consultant that did the deal phones me and promis the laptop will be picked up and she promised me to phone me back the same day to tell me what laptops is in the warehouse and what the specs are 8 days later and still nothing... Im sick and tired of struggling with vodacom your consultants dont have product knowledge your customer care dont care they have no customer service ethics your promises are empty this is pathetic every time you mess up you push me full of free data and every time I let it be and believe in vodacom again.... I just want to know what is the chances of one person over a period of 4 years can have the same bad luck everytime ( 4 times in a row) it tells me that everybody has the same issues its impossible that its only me everytime