Useless Online Upgrade Service

<p>I have been trying to upgrade online since the 20th of february 2017 (It's the 24th today) ! Completed the process online on monday the 20th. Phoned today (24th) to find out what is going on, only to be told that There was no stock and my order was cancelled !!! ***?!?! No notification ! NO Communication What so ever !!!! Annoyed, I was forced to go online and go through the process of upgrading again ! For a different phone ! Which I did. Halfway through the process, the website goes down ! I phoned again to find out whats going on, only to be told that "There is no stock" of the other phone that I ordered !!!!! Both times NO ETA could be given !!!!! HOW, do you people stay in bussiness, when your employees have NO FLIPPING IDEA what is going on !!!!!!!!!!!!!!!! I REFUSE to go into a store and be FORCED to PAY R250 to "UPGRADE" !!!! I am doing YOU a favour by renewing my contract (Which I've had since 1997 mind you. Yes 20 YEARS) !!! PATHETIC. I think after 20 years its time to move to a network that knows what they're doing and don't RIP their customers off !!!!!</p>