Useless online service. Not as easy as advertised...

Online/ telephone sales have useless service. Every time I make an order there is either an error or a delay which take hours of frustrating calls. My recent order was declined due to my accounts being in arrears however on the same call the accounts department stated I'm not in arrears...????? I have been waiting 4 days for vodacom to get back to me and the only thing I got was a cheeky sales agent. Why must a paying customer have to beg vodacom for service? I'm taking my business elsewhere ... vodacom is clearly not interested to help The only words I get from "customer care" is "query escalated to sales managment, expect their call today before 17:00".... then no one gets back to me?! terrible service!!!!