AF
Andries F
1 reviews | Active since Sept 2021
02 Dec 2022, 08:44
Useless online customer service
After my phone was ****** on Saturday evening, I purchased a new handset on Sunday, together with a sim-swop. Having set up the new phone, everything is working fine, except for the fact that I cannot make any outgoing phone calls. Searching the web for possible solutions on both Vodacom's network, and Samsung handsets, myself and numerous IT technicians were unable to resolve the issue. I logged a request for assistance on Vodacom's website on Monday morning. Outside of a perpetual stream of authentication e-mails, 5 days later, I am still unable to make outgoing calls and no assistance from Vodacom. The online help facilities is utterly inefficient.
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Replies (4)
Vodacom's replyOfficial
02 Dec 2022, 09:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2022, 09:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AF
Andries F's updateReviewer Update
06 Dec 2022, 09:27Following 1/2 hour phone call to 082 135 from a friend's phone on Friday evening, an hour's visit to the Vodacom Shop in Cresta on Saturday, and another 2 hours at the Vodacom Experts in the other Vodacom Shop in Cresta on Sunday, I can now not even receive phone calls. All a received to date was an e-mail stating: "My attempts to reach you on 'the number in question' have been unsuccessful" from the eServices Team. Yeah, because I cannot receive phone calls on that number. I am now entering 10 days without the service that I pay for.
AF
Andries F's update06 Dec 2022, 09:27
Reviewer Update
Following 1/2 hour phone call to 082 135 from a friend's phone on Friday evening, an hour's visit to the Vodacom Shop in Cresta on Saturday, and another 2 hours at the Vodacom Experts in the other Vodacom Shop in Cresta on Sunday, I can now not even receive phone calls. All a received to date was an e-mail stating: "My attempts to reach you on 'the number in question' have been unsuccessful" from the eServices Team. Yeah, because I cannot receive phone calls on that number. I am now entering 10 days without the service that I pay for.
AF
Andries F's updateReviewer Update
06 Dec 2022, 09:29Following 1/2 hour phone call to 082 135 from a friend's phone on Friday evening, an hour's visit to the Vodacom Shop in Cresta on Saturday, and another 2 hours at the Vodacom Experts in the other Vodacom Shop in Cresta on Sunday, I can now not even receive phone calls. All a received to date was an e-mail stating: "My attempts to reach you on 'the number in question' have been unsuccessful" from the eServices Team. Yeah, because I cannot receive phone calls on that number. I am now entering 10 days without the service that I pay for.
AF
Andries F's update06 Dec 2022, 09:29
Reviewer Update
Following 1/2 hour phone call to 082 135 from a friend's phone on Friday evening, an hour's visit to the Vodacom Shop in Cresta on Saturday, and another 2 hours at the Vodacom Experts in the other Vodacom Shop in Cresta on Sunday, I can now not even receive phone calls. All a received to date was an e-mail stating: "My attempts to reach you on 'the number in question' have been unsuccessful" from the eServices Team. Yeah, because I cannot receive phone calls on that number. I am now entering 10 days without the service that I pay for.
AF
Andries F's updateReviewer Update
12 Dec 2022, 11:35Another 6 days later, and still no resolution from Vodacom.
AF
Andries F's update12 Dec 2022, 11:35
Reviewer Update
Another 6 days later, and still no resolution from Vodacom.