Useless new system
<p>Ever since cutting to their new system, the dibit order does not get taken on the specified date, which then shows my account is in arears.</p> <p> </p> <p>Trying to do a sim swop on one of my numbers, can't be done because their "system" shows my account in arears.</p> <p>Not even a customer care outlet could assist. The call centre? Please, I have tried. Calling them pathetic would actually be a compliment.</p> <p> </p> <p>Vodacom, get off your asses and get someone to contact me on ********** , so I can get the service I am paying for.</p>
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Vodacom's replyOfficial
10 Jul 2016, 04:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2016, 04:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,