SN
Stan N

1 reviews | Active since Feb 2015

13 Sept 2017, 17:29

Useless network provider and *********** staff.

Since the inception of this contract I found no joy, it's been escalation one after the other. If it's not billing, it's so called out if bundle data usage. Now it's VAS. I call the cancellation department and Nhlanhla Thebe (Useless and unprofessional agent) speaks over me all the time, with no solution. He has been such a frustration to add on top of the list. He and his employer are on the same WhatsApp group. ****** USELESS. I want nothing to do with this USELESS contract, even the premature cancellation must be waivered.

What an appalling service Vodacom gave me.

I am gatvol.

0
Replies (2)
Vodacom
Vodacom's reply14 Sept 2017, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Sept 2017, 10:12
Official

Good Day Stan,

Thank you for taking the time to voice your enquiry.

This matter was address & feedback was provided telephonically.

Regards

RO