Useless network, no customer service!!!!!!!!

I called customer care on 135, I want to speak to an agent to assist as I have no network. My wifi router is not connecting, I cannot watch netflix, I cannot use my phone. The only available option is tobi a stupid useless bott! No, there is no load shedding!!!! Why can I not get through to a consultant? Why is there no option available to speak to a consultant? I dont want to speak to tobi because it is useless!!!!! I have no network!!!! What the hell is going on? Why is there no consultant available?????????? I have to use a friends phone to lay a stupid complaint on hello peter. Sort out your ****!!!! Fix my network!!!!!