USELESS ****** NETWORK

I am trying to report a network problem. Its a complete and total blackout for hours at a time. And when it does work, there is no data transfers at all. And that is during the periods where there is no loadshedding.

When I do get through to an agent, I am asked a bunch of useless security questions that does absolutely nothing to resolve my problem, have nothing to do with the problem at hand, and when the call is "logged", no reference number is sent.

Now when I am trying to call, I have to register for a Voice password, before I am permitted to even get to a call centre.

I have zero connection at home, cannot make or receive calls, and the phone is effectively useless then. What if there is an emergency? I had to go to another area where there was a working tower, just to try and place a call to a call centre. Only to slam into a bot wall that I cannot bypass as I want someone to resove my complaint.

And everytime I report my network is down, nothing is logged. AT ALL! I just renewed my contract, and Vodacom keeps *****ing my data EVERY month due to the data being unused, and they don't even offer a refund for unused data portions. Both the contract and prepaid numbers.