Useless Mokhobi and Vodacom

Whilst in the middle of being ignored by Vodacom after logging my issue (SR***), after so many calls with no feedback, I was eventually told that the issue had been escalated to some Mokgobi. I am sorry to say this is the worst useless, carefree and pathetic employee that Vodacom has. She doesn't act, she doesn't update, she doesn't communicate. I don't know if she thinks the issues escalated to her will somehow vanish on their on. I wonder why Vodacom still has her as an employee, well I guess, she is equally as useless as her employer who is not bothered that they have a customer to is paying consistently and on time every time, yet they are not providing the service being paid for.